Aiper has issued a recall for its Elite Pro GS100 cordless robotic pool vacuum cleaners due to a potential hazard related to the charging process. The recall was officially announced on August 24, 2023, following concerns that when the charging cord is plugged directly into the device without the adapter or directly into the charging port on the machine, the battery can overheat and short circuit. This poses a significant risk of burns and fire hazards, potentially endangering users and their surroundings.
Source: Consumer Product Safety Commission
Aiper Elite Pro GS100 Recall
The product being recalled is the Aiper Elite Pro GS100 cordless robotic pool vacuum cleaner. This robotic pool cleaner is designed to make pool maintenance hassle-free. However, due to the identified issue with the charging process, Aiper has taken the responsible step of recalling the affected units to ensure the safety of its customers.
The Elite Pro unit, weighing 11.2 pounds and measuring approximately 15.9 x 14.2 x 10 inches, features a dark gray exterior with the “Aiper” brand name prominently displayed on the top/front of the device. The model name and number can be found on a label attached to the bottom side of the pool vacuum.
Safety Concerns and Incidents
The recall was initiated due to reports of the recalled pool vacuums overheating, with 17 incidents reported to date. While most incidents resulted in overheating, one report involved a minor burn to a consumer’s fingertip. Fortunately, medical treatment was not required in this instance, and no property damage has been reported. However, the potential risks associated with the overheating battery are too significant to ignore.
Remedy and Replacement
If you own an Aiper Elite Pro GS100 cordless robotic pool vacuum cleaner, it is imperative that you cease using the device immediately to ensure your safety and the safety of those around you. Aiper has taken steps to address the issue by offering a free replacement of Aiper’s Seagull Pro robotic pool cleaner to affected customers. Aiper is also providing a free return label for customers to send their recalled Elite Pro units back to the company. Upon receipt of the recalled product, Aiper commits to shipping the replacement Seagull Pro within seven days. The company is in direct communication with all purchasers to facilitate the recall process and ensure that replacement units are provided promptly.
Product Distribution and Cost
The affected Aiper Elite Pro GS100 cordless robotic pool vacuum cleaners were sold online from January 2023 through May 2023. The products were available through various online retailers, including www.aiper.com, Amazon.com, and other authorized platforms. The price range for the recalled units was between $600 and $800.
Manufacturing and Distribution Details
The Aiper Elite Pro GS100 cordless robotic pool vacuum cleaners were manufactured by Compurobot Technology Company in China. The distribution of these units was handled by Shenzhen Aiper Intelligent Co., Ltd., also based in China.
For further information or assistance regarding the recall process, customers are encouraged to directly contact Aiper through their official channels.
Update from Aiper’s Facebook Page:
“Dear Aiper Customers,
We at Aiper are committed to providing safe and reliable products to our customers. We have recently become aware of a potential for thermal burn or fire risk associated with our Aiper Elite Pro model. Therefore, Aiper is voluntarily recalling all Aiper Elite Pro devices.
As compensation for this inconvenience, we at Aiper will replace your Elite Pro with our flagship Seagull Pro, an upgraded robotic vacuum cleaner model. We are working closely with the U.S. Consumer Product Safety Commission to ensure a comprehensive and timely recall process.
To learn more about this recall and how to replace your Elite Pro, please visit www.aiper.com/elite-pro-recall. You can also contact us at [email protected] with any questions.
Your safety and satisfaction are our top priorities. We apologize for any inconvenience caused and appreciate your cooperation during this recall. Our dedicated customer support team is available to assist you every step of the way.”